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IMPORTANT
Use the form below to submit an inquiry to our Technical Support team. Submitting one question per form will ensure a faster response.
We appreciate your e-mail and would like to point out that calling us is the preferred way of communication because it will enable us to answer your questions directly and ask the appropriate questions. It will also be quicker than exchanging e-mails.
Answering incoming calls takes priority over e-mails, so note that it might take up to two (2) business days for us to answer your e-mail inquiry.
If this is a business-critical issue, please call Technical Support in your region.
This Technical Support form must be submitted by dealer of record/authorized personnel, and the customer must have a valid/active Software Support Agreement (SSA).
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This form collects your name, email address and other personal information. Please read our Privacy Notice for information on how we protect and manage your personal data. By completing this form and submitting your information, you confirm that you have reviewed, understood and accepted our Privacy & Cookie Terms.
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Must be between 3 and 75 characters. Currently Entered: 0 characters.
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Must be between 3 and 75 characters. Currently Entered: 0 characters.
The End User is the customer.
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Domestic or International Phone?
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Enter your Software House training certification number.
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Minimum of 7 characters required. Currently Entered: 0 characters.
Enter the system serial number of the system(s) experiencing the issue(s).
If more than one, separate with a comma and a space.
Find in Administration Workstation > Help > About > License
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Must be between 4 and 25 characters. Currently Entered: 0 characters.
Check for both the C•CURE 9000 Client and victor Application Server.
Find in Windows Programs and Features > View Installed Updates
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Must be between 10 and 150 characters. Currently Entered: 0 characters.
Provide a concise issue statement in the form of a title or subject line.
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Maximum of 1500 words allowed. Currently Entered: 0 words.
Type a detailed description of the symptom(s).
Include:
* Exact error message(s)
Snippets from Windows Event logs, on-screen messages, system tray bubble messages, C•CURE systemtrace logs
* Steps to reproduce the symptom(s)
* What preceded the symptom(s)?
C•CURE Upgrade?
C•CURE Service Pack/Critical Update?
Controller firmware update?
Windows Updates?
Restarting C•CURE services?
Reboot?
Anything environmental?
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Please Zip all files before uploading.
Limit: 5 files, 100 MB each
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